Every year the Avusa Media division of Times Media offers individuals from different areas The Avusa Learnership. These learnerships form part of the government?s National Skills Development aimed at imparting skills to creating jobs to ease poverty. These learnerships are offered under the auspices of the Sector Education and Training Authority (SETA) for the relevant industry.
Avusa Media was initially known as Johnnic Communications and was acquired by a unit of Mvelaphanda Group and renamed Times Media Group in 2012. Publications and services under this brand include magazines like Computing SA, Elle, Financial Mail, SA Mining and Soccerlife; newspapers like The Sunday Times, The Times, The Sowetan, Sunday World, Daily Dispatch, and Business Day. The Group also owns several community newspapers, publishers, retailers and a record company.
The Times Media Group offer a 12-month training internship in journalism programme for graduates as well as a Contact Centre Learnership.
Contact Centre Learnerships are open to those with the necessary qualifications required to study for the Further Education and Training (FET) Certificate in Contact Centre Operations, NQF Level 4. People with disabilities are also encouraged to apply.
The learnership consists of both practical and theoretical and training in a call-center environment. As a trainee, you will be taught how to do this via correction and human development in a humane, secure and safe detention or under community-based correctional supervision.
This Contact Centre Learnership will give you the opportunity to learn the skills required to work in a call-center as well as gain intimate knowledge as to the required behavior, respect, and attitude that is required in any workplace. This combination will make it easier for you to get employment in the future.
Learners will earn a stipend for the duration of the learnership.
There are certain requirements for being accepted into The Avusa Learnership:
Preference will be given to suitable candidates who will add to the diversity of Times Media.
This is outcomes-based learning, accredited by Services SETA, and the learnership is based on a legally binding contract between the employer, the learner, and the service provider.
The Learnership Programme is for a period of one year (12 months) and consists of:
A percentage of the training will consist of theory. This instructional training will take place in a classroom atmosphere and will consist of
The remaining percentage of the training will be practical workplace (on-the-job) training and will include
Once you have successfully completed both the theoretical (instructional) and practical (workplace) phases, submitted a final Portfolio of Evidence (POE) and external verification has been done, a FET Certificate in Contact Centre Operations, NQF Level 4 will be issued.
The learnership contract is a legally binding contract and any irregularity or violation of the terms of the agreement will be dealt with in accordance with Sections 17 and 18 of the Skills Development Act, 97 of 1998.
In order to apply for the Contact Centre Operations Learnership, you must complete an application form in your own handwriting.
If your application is shortlisted you will be invited to a panel interview.
Remember that during your workplace training you will be responsible for your own accommodation, transport, and meal costs. It is therefore suggested that you apply for a learnership in the Region or Management Area closest to where you live.
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